FAQ

Q: What are your business hours?
A: Our business hours are Monday– Friday 8:30am – 5:00pm Pacific. Orders can be placed 24 hours a day / 7 days a week online.


Q: Do you have a showroom I can visit?
A: Yes, we are located at:

1536 W. 228th Street #B
Torrance, CA 90501


Q: Can I pick up my order at your location?
A: Yes. If you live locally, you can place an order with us and pick it up at our showroom.


Q: How do I figure out sizing for my child?
A: You can view our sizing chart here.


Q: When will my order ship out?
A: Most orders ship out the same day. Once an order is shipped a confirmation email is automatically sent.


Q: Will I be contacted regarding my order if it is delayed in any way?
A: Yes, you will be contacted by E-Mail regarding difference in shipping charges or if there is a back orders by one of our Customer Service Reps.
If you wish to contact Customer Service to ask about the status of an order, click here: Customer Service.


Q:: How long does it take to receive items that I have requested to get embroidered?
A: Embroidery normally takes 3-5 business days to produce. Please keep in mind that this does not include transit time.


Q: How and where can I track my order?
A: When an order is shipped an automatic email is sent to inform you with your tracking number and requested delivery address.


Q: Is Saturday considered a business day for UPS?
A: Saturday is not considered a standard business day for UPS. Please call us if you need UPS –Saturday Delivery (please note this service is not available in all areas)


Q: How do your soccer goals Ship?
A: All but our World Cup and Euro Goals ship UPS. If you are interested in our 4” round goals please give us a call to provide a Freight Quote.


Q: I’m having trouble setting up my soccer goal. What do I do?
A: Feel free to give us a call with all your goal assembly needs. Our friendly staff will be happy to help you with all your needs.


Q: I would like to pay with a check, who do I make the check out to?
A: Please make your check to Sator Sports Inc.

Q: Who do I call to order training material and badges?
A: We take care of the ordering process from our location and forward them to AYSO National for fulfillment. Please call us toll free at (888) 297-6786

Q: How and where do I register my child?
A: Regions handle registration themselves - we can help you find your region if needed.

Q: Can I bill the Region directly for the online order that I'm placing?
A: If you are an authorized purchaser for the Region. Yes. Please contact your Regional Rep for instructions on placing the order.

If you still have questions, feel free to call us at 888-297-6786 or e-mail us at aysosales@satorsports.com